The Shoulder
The Shoulder
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Insurancecandid-beaver-713

My own insurance is suing me?? I'm so confused and honestly scared

So this whole situation has me completely lost and I need someone to explain what's happening because it feels like I'm being punished for something I didn't even do.

About 18 months ago my son borrowed my SUV while I was out of town. He parked it at one of those big downtown parking structures — the kind where you pay at a kiosk and park it yourself. Totally normal. He flew home a few days later, picked the car back up, everything seemed fine.

Fast forward like three weeks — my insurance calls ME asking about a claim. I had no clue what they were talking about. I asked my son, he was just as confused. Eventually my insurer tells me that surveillance footage showed someone else — apparently an unauthorized lot employee — moving my car and scraping it into another vehicle while my son was gone.

Okay, frustrating, but my insurer said they'd "handle it." Cool. I heard absolutely nothing for over a year. I figured it was resolved.

Then last week a certified letter shows up. I'm being named in a lawsuit. The person whose car got hit has the same insurance company as me — and now that company's legal team is going after ME while also technically representing me?? How does that even work??

I didn't drive the car. My son didn't drive the car. Some random person at that lot did. Shouldn't the parking garage be liable here?

Is this normal? Is this some kind of legal loophole thing? I feel like I'm being set up and I have no idea what to do next.

14replies

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14 replies

  • 11
    wise-newt-637

    Oh man, I had something weirdly similar happen — not the same situation but the 'your own insurer is on both sides' thing. It's called a conflict of interest and it's a real legal issue. When I went through something like this, the moment I realized the insurance company had competing interests, I got my own attorney separate from whoever they assigned me. Seriously consider doing the same.

    • 10
      weary-neighbor155

      Going through something similar right now. Did following up actually move the needle for you?

  • 9
    bright-swan-735

    What you're describing sounds like a subrogation action, which is when one insurance company pays out a claim and then tries to recover that money from whoever they think is responsible. The twist here — both parties having the same carrier — creates what's called a 'conflict of interest' for the insurer. They legally can't fully represent both sides. Most states require them to disclose this and in some cases appoint you independent counsel at their expense. Don't just accept whatever lawyer they hand you without asking whether you have the right to independent representation. Worth a phone call to find out.

    • 9
      calm-passenger273

      Curious whether you did this on your own or had help with it.

  • 15
    brave-mole-722

    Not legal advice, but this fact pattern — unauthorized vehicle use by a third party, same carrier on both sides of a lawsuit — is genuinely complicated. The garage's liability, your vicarious liability exposure as the registered owner, and the insurer conflict issue are all separate threads. Please talk to an independent PI attorney before you say anything to anyone. Most do free consults. Seriously, don't navigate this alone.

    • 7
      soft-spoken-overpass372

      Following up on this — any update on how it turned out?

  • 12
    warm-lynx-263

    The fact that they went quiet for over a year and NOW you're getting sued is a red flag to me. That silence wasn't them handling it — that was them letting the clock run and now they're covering themselves. Do not assume the lawyer they assign you is working in YOUR best interest. They're working in the insurance company's best interest. Those are not the same thing right now.

  • 7
    spry-elk-615

    I used to work claims and honestly? The 'we'll handle it' line is so common and it almost never means what people think it means. What it usually means is 'we'll monitor this until we figure out who we can pin it on.' The parking garage almost certainly has its own liability policy and your insurer may have just... not pursued them aggressively. Now the path of least resistance is you. Push back. Ask your insurer in writing what steps they took to pursue the garage over the past year. You deserve that answer.

    • 1
      hopeful-traveler513

      Same boat here. Did anyone mention a deadline to watch out for?

  • 6
    candid-bison-380

    Get the parking garage's incident reports. Get their insurance info. Find out if they have cameras and whether that footage was preserved. If an employee moved your car without authorization, that lot is on the hook — not you. The sooner you document that paper trail the better.

  • 19
    hearty-seal-273

    I'm so sorry, this sounds absolutely maddening. You did everything right and now you're being dragged into a lawsuit for something you had zero control over. Please don't try to handle this on your own — even just a one-hour consultation with an independent lawyer could give you so much more clarity.

    • 3
      hopeful-commuter175

      Going through something similar right now. Did following up actually move the needle for you?

  • 20
    brave-marten-277

    A few questions — did you ever sign anything at that parking structure that had liability waiver language in the fine print? And was your son on your insurance policy as a listed driver? I'm not saying that changes everything but those details could matter depending on how the other side frames their argument.

    • 2
      restless-offramp417

      Took me three tries but they finally budged. Don't give up.