The Shoulder
The Shoulder
65
Insurancewise-crow-942

Insurance wants to total my dad's truck but repairs are way under their own payout offer — can we fight this?

Really frustrated right now and hoping someone here has been through something similar.

My dad got rear-ended at a stoplight about three weeks ago. The other driver was 100% at fault — police report confirms it. The hit crumpled his rear bumper and pushed in the tailgate a little, but the frame looks fine and the airbags never went off. Body shop we trust gave us a written estimate that's comfortably under half of what the insurance company is saying the truck is worth.

Here's where it gets weird: the adjuster is calling it a total loss anyway. They made an offer that's honestly not bad on paper, but my dad has kept this truck immaculate — under 60k miles, full service history, no rust, no previous accidents. He bought it used and has babied it for years. Finding anything comparable for that payout in our area right now? Good luck. Used truck prices are still wild.

He's 71 and doesn't want to deal with car shopping. He wants his truck back.

The adjuster also threw out this comment that really stressed us out — something like "if the shop finds hidden damage during repairs, that could change everything and you might end up with nothing." That felt like a scare tactic to push him toward taking the cash, but I don't actually know if that's true or not.

  • Can we push back and request a repair instead of a payout?
  • Is that "hidden damage" warning a real risk or just pressure?
  • If we accept the total loss payout, does he lose all rights to dispute anything later?

Any advice or experience appreciated. We're not looking to be greedy — we just want his truck fixed and back in his driveway.

12replies

Not sure what your claim is worth?

AskMatlock can connect you with an independent injury lawyer for a free case check — no pressure, no cost to start.

Check my case

0 / 4000 · posted under a randomly assigned handle

12 replies

  • 20
    wise-sparrow-501

    A few practical things worth knowing: most states have a specific 'total loss threshold' — a percentage of the vehicle's value that repairs have to hit before an insurer can declare it totaled. It varies a lot by state, so look up your state's rule specifically. If the repair estimate doesn't hit that threshold, they may not legally be able to force a total loss. Also, your dad can typically request a 'retained salvage' option if it IS totaled — he keeps the vehicle, they deduct salvage value from the payout. Not always ideal but it's an option. Not legal advice, just stuff worth asking about.

    • 15
      warm-stoat-610

      Ugh, this makes me so angry on your dad's behalf. He did everything right — took care of his truck, wasn't at fault — and now he's being pushed into a situation he doesn't want. I hope you guys are able to fight this. Keep us posted.

    • 6
      calm-neighbor629

      That lines up with what my adjuster told me too.

    • 7
      soft-spoken-road-soul836

      Following up on this — any update on how it turned out?

  • 18
    bold-finch-706

    That 'you might get nothing if hidden damage is found' line is such a classic pressure play. They want him to take the check and close the file. Don't let them rush this. Get everything in writing, ask for their total loss calculation formula, and don't sign anything until you fully understand what rights you're giving up.

  • 16
    warm-owl-774

    Three things: 1) Get that body shop estimate in writing if you haven't already. 2) Look up your state's total loss threshold tonight — Google '[your state] total loss threshold' and you'll find it. 3) Don't accept the payout check or sign anything yet. Once you cash it you're usually done. You have more time than you think.

    • 0
      careful-traveler781

      Appreciate the detailed write-up. Saving this for later.

  • 13
    gentle-grouse-961

    Not legal advice, but your dad has more leverage here than it probably feels like right now. If the at-fault driver's insurance is handling this, your dad's own insurer isn't even the decision-maker — and sometimes looping in your own insurer to advocate can shift the dynamic. Also, the 'hidden damage = you get nothing' thing isn't how supplement claims typically work. A PI attorney could review this quickly, often free consult, and tell him if it's worth pushing harder. Most people don't realize how many options they actually have before signing off.

  • 12
    steady-grouse-063

    I'll be straight with you — I used to work on the insurance side. That 'hidden damage' comment is real but it's also definitely used to nudge people toward settlements. Yes, a shop can open up a panel and find more damage. But in most states there's a process: the shop submits a supplement, the adjuster reviews it, and the claim gets updated. It doesn't automatically mean your dad 'gets nothing.' That framing was misleading at best. Push for clarity in writing on exactly what their total loss threshold rules are in your state.

  • 11
    hearty-crow-297

    I know this is mostly about the truck but please make sure your dad got checked out medically even if he felt okay right after. Rear-end impacts can do soft tissue stuff that doesn't show up for days or even weeks, especially in older adults. Don't let the property damage drama overshadow that piece.

  • 9
    cool-lynx-813

    We went through almost this exact thing with my mom's SUV last year. The insurance company kept pushing the total loss angle and we kept saying no, we want it repaired. Eventually we got a second independent appraisal done — paid for it ourselves, like $150 — and it actually supported the repair route. It took some back and forth but they did end up repairing it. Don't just roll over on the first call.

  • 8
    swift-grouse-310

    Quick question — is this being handled through the at-fault driver's liability coverage or through your dad's own collision coverage? That actually matters quite a bit for what options he has. Also, did the body shop do a full teardown estimate or just a visual? Because 'looks fine' and 'is fine' on a rear-end hit aren't always the same thing.