The Shoulder
The Shoulder
64
Property damagepatient-tern-643

Insurance has had my totaled truck for 8 months and now they want to charge ME storage fees??

I genuinely cannot believe this is happening right now and I need to know if anyone else has dealt with something like this.

Back in the spring I got rear-ended on the highway — full stop traffic, guy behind me didn't even tap his brakes. My truck was completely totaled. I was taken away in an ambulance, so I obviously wasn't in any position to deal with logistics at the scene. The other driver was 100% at fault, his insurance accepted liability pretty early on.

Fast forward eight months. I've already gone out and bought a replacement vehicle because I couldn't wait forever. I even signed paperwork agreeing to a settlement figure for the truck weeks ago. But the check? Still hasn't shown up. Every time I call I get a different rep who tells me it's "in processing."

Now here's where it gets insane. I just got a certified letter saying the insurance company is going to start billing ME for storage fees on MY totaled truck — the one they've been sitting on this whole time. They apparently also moved it from the original tow yard to some other facility without ever telling me or asking permission.

  • Can they actually charge me storage fees after this long when they're the ones dragging their feet?
  • Is moving the vehicle without my consent even legal?
  • Does the fact that I signed the settlement paperwork already matter here?

I'm so frustrated. I feel like every time I think I'm close to being done with this nightmare they find a new way to squeeze me. Has anyone been through something like this? What did you do? Do I actually need a lawyer at this point or is there a way to push back without going that route?

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12 replies

  • 12
    sharp-crane-278

    Oh man, I went through almost the exact same runaround. The storage fee threat is basically a pressure tactic to get you to either settle fast or just disappear. In my case, once I pushed back in writing and pointed out that THEY had been the ones causing the delay, the whole fee thing magically went away. Document every single call — date, time, who you spoke to, what they said. That paper trail matters a lot if this escalates.

  • 17
    bright-marten-389

    I used to work on the carrier side and I'll be honest with you — the storage fee letter is a standard move that gets sent out almost automatically after a vehicle hits a certain age in their system. Half the time the adjuster sending it doesn't even know the full history of the file. That said, you absolutely should not just pay it. Send a written response (certified mail, keep a copy) stating that all delays have been on their end and that you did not authorize any vehicle transfer. Put them on notice in writing. That changes the dynamic pretty quickly in my experience.

  • 14
    plain-stoat-911

    A couple of things worth knowing here. First, once you sign a release or settlement agreement for the vehicle, ownership of that total loss typically transfers — which raises a real question about who's responsible for storage costs that accrued after that date. Second, moving property without the owner's authorization before that transfer is complete is a legitimately sketchy move on their part. I'd keep copies of everything — the signed paperwork, the certified letter, any written communication. The timeline you've described could work in your favor if this goes further.

  • 11
    plain-finch-427

    This is textbook adjuster pressure — they drag their feet for months, then manufacture a new problem to stress you out and keep you off balance. Don't let them flip the script and make YOU feel like the one who caused a delay. You didn't total your own truck. Stand firm.

    • 4
      weary-survivor938

      Going through something similar right now. Did following up actually move the needle for you?

  • 14
    brave-mole-922

    Not legal advice, but what you're describing — a signed agreement with no payment issued, an unauthorized vehicle transfer, and now fee threats — is a situation that would get any PI attorney's attention pretty quickly. Most offer free consultations and work on contingency, so there's no real risk to at least making a few calls. Your state may also have bad faith insurance statutes that could apply here if they've been unreasonably delaying a payment you're clearly owed. Worth looking into.

    • 0
      careful-wanderer820

      Thanks for sharing. Hope things are getting a little easier for you.

  • 9
    silent-otter-906

    Stop calling. Everything in writing from here. Email or certified letter every time. Phone calls with these companies are basically just you handing them plausible deniability. Also — file a complaint with your state's department of insurance. It's free, takes about 20 minutes online, and insurers hate it because it goes on their regulatory record. That alone often unsticks a stalled claim faster than anything else you can do.

    • 8
      thankful-road-soul696

      Exactly my experience. Persistence paid off in the end.

  • 10
    wise-fox-044

    I just want to say — dealing with this kind of drawn-out stress on top of recovering from a crash is genuinely exhausting on your body and your mental health. Please don't let chasing them consume you to the point where you're not taking care of yourself. Easier said than done, I know, but chronic stress really does slow physical recovery. I hope you get this resolved soon. You deserve to actually close this chapter.

  • 12
    humble-heron-246

    Quick question — when you say you signed paperwork agreeing to the settlement amount, was that a full release of all claims or just an agreement on the vehicle value? Because those are very different documents and it affects what leverage you actually have here. If it was just an agreed value form, you likely haven't given up much. But if it was a broad release, that's worth looking at more carefully before you do anything else.

    • 1
      grounded-road-soul920

      Exactly my experience. Persistence paid off in the end.