The Shoulder
The Shoulder
54
clear-tern-784

Hit-and-run destroyed my work truck and my whole income — 21 and drowning

I don't even know where to start. I'm 21 and I run a small mobile detailing business — just me, my equipment, and my pickup. Last Tuesday some guy blew through a stop sign, clipped my rear quarter panel, and sent me spinning into a concrete median. Truck is totaled. The guy pulled over for maybe thirty seconds, then just… drove off. No plates because his rear plate light was out, and my dashcam mount snapped on impact so the camera was pointing at the ceiling when the whole thing happened. Perfect.

My state farm claim is just sitting there. An adjuster called once, asked a bunch of questions, said they'd "be in touch," and that was six days ago. Meanwhile my truck is gone, my pressure washers and supplies were in the bed, and I have zero way to get to clients. I had four contracts lined up this month. I've had to cancel all of them.

I saved for almost two years to buy that truck outright. No loan. Just cash. And now I'm watching everything I built start to unravel because some guy couldn't be bothered to stop.

I've tried to figure out whether my uninsured motorist coverage even applies here since there was contact — the stories I'm reading online are all over the place. I also genuinely have no idea how to document lost business income for an insurance claim when I'm a sole proprietor with pretty informal books.

Has anyone been through something like this? I'm not looking for miracles, I just need to know what steps to actually take. I feel completely stuck.

12replies

Not sure what your claim is worth?

AskMatlock can connect you with an independent injury lawyer for a free case check — no pressure, no cost to start.

Check my case

0 / 4000 · posted under a randomly assigned handle

12 replies

  • 24
    tidy-elk-755

    Worked inside a major carrier for years. Here's the honest thing about UM claims on hit-and-runs with physical contact: most states actually DO allow UM to apply when there's documented contact, even if the other driver fled. The key word is documented — police report, photos of the impact point, witness statements if anyone saw it. Pull your policy and find the exact language around "uninsured motorist" and "physical contact requirement." It's usually in its own section. Your informal books are fixable too — bank statements, invoices, client texts, even your scheduling app can all be used to show lost income. Start gathering all of it now.

  • 17
    humble-newt-247

    I went through almost the exact same thing two years ago — hit-and-run, my van was how I made my living, and the waiting game with the adjuster was absolutely brutal. One thing that helped me: I filed a police report the same night and then followed up with the detective assigned to it every few days. Having an active police report number made my UM claim go smoother because it documented that I genuinely tried to identify the other driver. If you haven't already done a formal report, do it today even if it feels late.

    • 8
      bright-wren-722

      Six days of silence after one call is not normal — that's them running out the clock hoping you get desperate and accept whatever lowball they eventually offer. Don't call just to check in and chat. When you do call, ask specifically: "What is the current status of my claim, what documentation do you still need from me, and what is your target date for a decision?" Get the answers in writing via email. Adjusters are trained to be friendly and vague at the same time. Friendly doesn't mean they're working in your interest.

    • 20
      cool-bison-648

      Hey, how are you physically doing? Adrenaline and stress after something like this can mask injuries for days — neck, back, and shoulder stuff especially. If you haven't been seen by a doctor yet, please go. Not just for your health, but because if anything surfaces later and there's no early medical record, it gets really complicated to connect it to the accident.

  • 13
    careful-elk-899

    Practical stuff: (1) Get a rental going if your policy includes it — call and ask specifically about rental reimbursement coverage TODAY, not when they "get back to you." (2) Send your adjuster an email right now with a subject line that includes your claim number and the word "FOLLOW UP" so there's a timestamp. (3) Take photos of everything — the median damage, your truck, your equipment that was in the bed. If it's at an impound lot, go there and photograph it before they move it. You're in triage mode. One step at a time.

  • 12
    genuine-sparrow-315

    I just want to say — the fact that you're asking questions and trying to figure this out instead of shutting down says a lot. Two years of work to build something and have it ripped away like that is genuinely devastating. I'm sorry you're dealing with this. Please don't forget to eat and sleep in the middle of all the logistics stuff. It matters.

    • 3
      restless-offramp986

      Adding this: keep copies of every email. It mattered for me.

  • 9
    hearty-vole-526

    For the lost income piece — sole proprietors can absolutely claim lost business income, but you'll want to build a paper trail now while it's fresh. Pull together: average monthly revenue from the past 6-12 months (bank deposits work), any signed contracts or written agreements you had to cancel, and a simple log of every job day you've missed. Even a notes app entry dated each day counts for something. The more contemporaneous it is, the better. Don't wait until the adjuster asks — have it ready.

    • 4
      hopeful-optimist537

      Really glad you posted an update — gives the rest of us some hope.

    • 8
      grounded-sidewalk308

      Took me three tries but they finally budged. Don't give up.

  • 7
    cool-hare-620

    Not legal advice, but I'd just flag this: UM/UIM coverage for hit-and-runs, lost income documentation as a self-employed person, and total loss valuations are all areas where insurance companies have a lot of discretion — and a lot of room to undervalue your claim. A free consult with a PI attorney doesn't obligate you to anything, and many of them have dealt with exactly this fact pattern. Worth at least understanding your options before you sign anything.

    • 0
      careful-optimist419

      How long did it end up taking in your case?