The Shoulder
The Shoulder
56
Car accidentssilent-hare-882

Got a massive hospital bill a year after my crash — nobody told me about any deadlines??

I am genuinely spiraling right now and hoping someone here has been through something similar.

So I was rear-ended pretty badly last spring. I felt okay-ish at first — adrenaline I guess — but about a week later I started having serious neck and shoulder pain, went to an urgent care, then got referred out for imaging at a radiology center. I gave them my auto insurance info at check-in, they seemed fine with it, I left. Done, right?

Fast forward to this month and I get a bill in the mail for the imaging that is just... a gut punch. Way more than I ever expected. I call the billing department and they're telling me there was some kind of personal injury protection claim that needed to be filed within a certain window after the accident, and that window has apparently closed.

Here's the thing — nobody told me this. Not the radiology place, not my insurance agent, not the at-fault driver's carrier who I'd already been in contact with. I assumed my PIP or health insurance would just... handle it. Isn't that how it works?

Now I'm getting conflicting info from every direction. The radiology billing people say to call my auto carrier. My auto carrier says the deadline passed. My health insurance says they might cover it but are asking why I didn't submit it sooner.

I did notify my auto insurance the day of the accident. I have that documented. Does that count for anything here? Is the deadline truly a hard wall or is there any wiggle room?

I'm not in a position to just pay this out of pocket. Any advice or shared experience is really appreciated. Even just knowing I'm not alone would help right now.

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10 replies

  • 19
    wise-finch-386

    Not legal advice, but this situation — missed PIP deadlines, a disputed bill, and an open liability claim — is exactly the kind of thing a PI attorney can untangle quickly in a free consult. The interplay between PIP, health insurance, and the at-fault carrier gets complicated fast. At minimum, talking to someone who does this daily will tell you which avenue is actually worth pursuing. Most won't charge you anything just to look at it.

    • 0
      careful-dreamer901

      Did you have to escalate, or did they come around after the first ask?

  • 17
    brave-sparrow-758

    A couple of things worth knowing: first, PIP deadlines are set by state law AND policy terms, so the actual deadline can differ from what a billing rep tells you — it's worth pulling out your actual policy document and reading the claims section yourself. Second, if the at-fault driver's liability coverage is still open, some of these medical bills could potentially be addressed there instead, especially if liability is clear. Not telling you what to do, just saying there may be more than one path here.

  • 16
    sharp-stoat-030

    I'm so sorry you're dealing with this on top of everything else. Recovering from an accident is already exhausting and then getting blindsided by a bill like that a year later is just cruel. Please don't try to navigate all of this alone — even just talking to one person who knows this stuff could make a huge difference.

  • 16
    warm-swift-160

    Three things to do right now: 1) Get your policy out and find the exact PIP section — read it yourself, don't just take the rep's word for the deadline. 2) Send a written dispute to the billing center asking them to hold collections while you sort out coverage. 3) Document every phone call — date, time, name of who you spoke to, what they said. You may need that paper trail later. Stop stressing and start building your file.

  • 13
    careful-vole-419

    Okay so from the inside — PIP deadline enforcement varies a lot depending on your state and your specific policy language. Some carriers will honor a late filing if you can show you reported the underlying accident on time and had a legitimate reason for the delay. The key phrase to use when you call is 'late notice exception' or 'prejudice standard,' meaning they have to show the late filing actually hurt them somehow. A lot of reps won't volunteer this info. Also ask to speak to a supervisor or a PIP-specific unit, not just general customer service.

    • 11
      clever-mole-272

      Just want to say — the delayed symptom thing you described is completely real and medically normal. Soft tissue and nerve issues from rear-end crashes can take days or even weeks to fully surface. So if anyone tries to use the timing of your urgent care visit against you, that's a legitimate medical explanation. Make sure your records from that visit document that you connected it to the crash.

    • 1
      soft-spoken-offramp109

      Did the timeline change anything for you? Mine dragged on for weeks.

  • 9
    tidy-otter-651

    Oh man, I went through almost the exact same panic last year. The PIP deadline thing is so poorly communicated — I had no idea it existed until a bill came back denied. What ended up helping me was writing a formal appeal to my auto carrier explaining that I was never informed of the requirement. I included the date I reported the accident and any correspondence I had with them. It didn't fix everything overnight but it opened the door back up. Don't assume the deadline is the final word yet.

  • 5
    candid-sparrow-082

    Insurance companies LOVE when people miss these deadlines because it lets them off the hook. The fact that they never proactively told you about PIP filing windows is not an accident — it benefits them. Push back hard. Ask for everything in writing and don't accept a verbal denial as the end of the conversation.