Fleet truck hit my parked car while I was at work — their company is ghosting me now

Almost the exact same thing happened to me — a contracted van clipped my parked car in a lot and the company played the slow-response game for two weeks. I finally just filed through my own insurance and let them go after the other company's carrier. It felt backwards but honestly it moved way faster once I did that. My insurer handled the back-and-forth so I didn't have to keep chasing anyone.

They are absolutely hoping you'll get frustrated and drop it, or that enough time passes and the details get fuzzy. This is a pretty common delay tactic with commercial fleets — they have whole risk management departments whose job is to minimize payouts. Don't let up. Keep a log of every call you make: date, time, who you spoke to, what was said. That paper trail matters if this escalates.

Former adjuster here. When a commercial fleet is involved, their claims process is often handled by a third-party administrator — not the company itself — so there can be this weird handoff delay where nobody feels responsible for calling you back. That said, a week and a half with no contact after multiple attempts is not normal even by their sluggish standards.

You have not waited too long. You filed a police report the same day and you have documentation. That protects you. The clock that actually matters is your state's statute of limitations for property damage, which is typically years — not days. You're fine.

Just to ease your mind on the timing question: having a same-day police report, photos, and a witness statement is genuinely solid documentation. Claims don't get 'dropped' because you waited a week and a half to escalate — that's not how it works. What you want to do now is send a written demand (even just a clear email) to the company stating the date of the incident, the damage, and that you expect contact by a specific date. Having something in writing shifts the dynamic.

Stop calling and start emailing everything. Phone calls are easy to ignore and hard to prove. Email creates a record. If you don't hear back within a few business days of a written follow-up, file through your own insurance and let them subrogate — meaning they'll recover the costs from the at-fault company's insurer. You may owe a deductible upfront but you'll likely get it back.

Just want to check — are you physically okay? Even a parked car hit can sometimes cause issues if you were nearby or startled, and people often dismiss any physical stuff because 'it's just property damage.' If you felt any whiplash, soreness, or anything in the days after, it's worth mentioning to your doctor. Documenting that separately is important in case it comes up later.

Not legal advice, but: for a commercial fleet claim, it's not overkill at all to at least consult with a PI attorney even if this is primarily property damage. Many will do a quick free consult and can tell you whether the liability picture is clean enough that you can handle it yourself or whether having representation would move things along. The fact that it's a contracted vehicle rather than a personal car can complicate who's actually responsible — the driver's employer, the company that hired them, etc. Worth a 20-minute conversation.