The Shoulder
The Shoulder
62
Insuranceswift-sparrow-524

Finally talked to the other driver's adjuster — think I held my ground but nervous

So the adjuster from the at-fault driver's insurance finally called me today and honestly I'd been dreading it all week. I read through a bunch of posts on here beforehand and tried to go in calm and prepared.

I kept it super simple. Told him I was heading straight through a green light when the other car cut across from the oncoming lane trying to reach a parking lot entrance. Hit my front driver's side pretty hard. I didn't editorialize or volunteer anything extra — just the basic sequence of events.

He asked how I was feeling physically. I said I was still being evaluated and wasn't in a position to give a full medical status yet (I've got some neck stiffness and headaches that started the day after — apparently that's common with this kind of hit). He seemed totally fine with that answer which kind of surprised me.

Then he asked what I wanted out of this. I said: my car repaired properly, a rental covered while it's in the shop, and all my medical expenses taken care of. He didn't flinch, just wrote it down.

He mentioned they were still trying to get a recorded statement from their own insured — apparently the other driver hasn't been super responsive. He said that shouldn't hold up the property damage piece but might affect the injury side of things.

Overall it felt okay? But I genuinely don't know what I don't know here. For anyone who's been through this — did I miss anything obvious? Is there stuff I should be doing right now while I wait to hear back?

11replies

Not sure what your claim is worth?

AskMatlock can connect you with an independent injury lawyer for a free case check — no pressure, no cost to start.

Check my case

0 / 4000 · posted under a randomly assigned handle

11 replies

  • 11
    quiet-crane-923

    You actually handled that way better than I did on my first adjuster call. I rambled about how sore I was and basically gave them a full medical update on day three when I had no idea how bad things would actually get. The neck thing especially — mine didn't fully show up until almost two weeks later. Just keep documenting everything, every symptom, every doctor visit, every time you have to take something for pain.

    • 9
      careful-traveler251

      Did you have to escalate, or did they come around after the first ask?

  • 13
    tidy-dove-841

    Good instinct not giving them a full medical rundown. That's exactly what they're fishing for on that first call — they want you to say something like "I'm a little sore but I'll be fine" so they can use it against you later when it turns out you actually need an MRI or physical therapy. The friendlier the adjuster sounds, the more careful I'd be honestly.

    • 6
      careful-parent978

      Same boat here. Did anyone mention a deadline to watch out for?

  • 21
    cool-elk-258

    I used to do this job. The "other driver isn't responding" thing is real and it does sometimes slow down the bodily injury side, but it usually doesn't kill the claim — especially if liability is pretty clear from the police report and photos. What I'd watch is whether they try to lowball the repair estimate by steering you toward their preferred shop. You have the right to use your own shop in most states. Make sure whoever is doing the estimate is actually doing a thorough teardown, not just eyeballing the exterior damage.

    • 11
      clear-elk-614

      Honestly this sounds like a pretty reasonable first interaction. You stayed calm, you didn't over-share, you said what you needed. A lot of people freeze up or say way too much. The fact that you prepared beforehand made a real difference — you can hear it in how you're describing it.

  • 15
    curious-sparrow-040

    Please don't wait to see someone about the neck stiffness and headaches. I know it feels like maybe it'll just go away, and sometimes it does, but post-collision soft tissue stuff can get way worse if it's not evaluated early. Also having that medical record from close to the date of the accident matters a lot if things escalate. Go get seen — urgent care, your primary, whoever can get you in fastest.

  • 21
    bold-heron-739

    You did the right thing declining to give a full injury status update. That's actually standard guidance — you can't fully assess your injuries in the first few days and any statement you make can become part of your claim file. One thing worth doing now: start a simple running log. Date, what symptoms you felt, what you did that day that was limited because of the accident, any appointments. It sounds tedious but it becomes really useful documentation if this goes further.

  • 21
    swift-marmot-021

    Not legal advice, but the fact that liability sounds relatively clear and you've already preserved photos and a police report puts you in a decent position. Where people lose ground is on the injury side — specifically by either under-documenting symptoms early or settling the property damage in a way that accidentally closes out the whole claim. Those are usually kept separate, but it's worth confirming that explicitly before you sign anything. A free consult with a PI attorney wouldn't hurt just to know where you stand.

    • 4
      weary-rider870

      This is really helpful — thank you for posting it.

  • 12
    warm-crow-845

    Don't sign anything related to the injury claim until you actually know what your treatment looks like and what it's going to cost. Property damage is fine to resolve — get your car fixed. But injury is a separate conversation and you should not be in a hurry on that side.