The Shoulder
The Shoulder
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daring-owl-297

At-fault driver's insurer wants me to sign a blanket medical release — is this normal??

So I got rear-ended about six weeks ago at a red light. The other driver admitted fault at the scene, the police report backs me up completely, and his insurance company has been in contact with me. So far so good, right?

Except now they've mailed me this medical authorization form to sign and it is… a lot. It doesn't ask for records from specific providers or a specific date range — it basically says I'm authorizing any and all healthcare providers who have ever had records about me to hand over everything. Like, my whole medical history. Not just the treatment I got after the crash.

I've been going to a chiropractor and an urgent care since the accident, so obviously those records are relevant. But this form reads like they could pull records from my primary care doctor going back years, my therapist, my OB/GYN — anyone. That feels wildly overreaching to me.

On top of that, the adjuster barely communicates. I've left two voicemails and sent a follow-up email and I mostly get short replies that don't actually answer my questions. The whole thing feels off.

Has anyone else been handed one of these? Did you sign it? Is there a way to provide only the accident-related records without giving them a skeleton key to your entire health history? I don't want to seem uncooperative but I also don't want to hand over information they have zero business seeing. Really stuck on what to do here.

9replies

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9 replies

  • 21
    clear-wren-675

    You're allowed to provide a narrowly tailored authorization instead of the one they sent. A lot of people don't realize this. You can draft or request a version that names only the providers you've seen since the accident and includes a specific start date tied to the crash. The other driver's insurer is not entitled to your full medical background — they're entitled to records relevant to the claimed injuries. If they push back on a limited release, that itself tells you something about their intentions. Also, document every unanswered call and email. That communication trail matters.

    • 9
      gentle-traveler519

      Seconding this. The same approach worked for me last year.

  • 21
    quick-grouse-657

    From a healthcare perspective, that kind of open-ended release genuinely does bypass a lot of normal privacy protections. Once you sign it, providers are legally covered to hand over pretty much anything in their files. If you have mental health records, reproductive health records, substance use treatment history — any of it — all potentially fair game. I'd be very uncomfortable signing something with no scope limits. Your instincts here are good.

  • 17
    warm-beaver-686

    Ugh this sounds so stressful, especially when the adjuster is already being unresponsive. You shouldn't have to feel like you're fighting just to get basic answers. Please don't sign that form until you know exactly what you're agreeing to. Trust your gut on this one.

  • 16
    calm-raven-424

    Almost the exact same thing happened to me after someone ran a stop sign into my car last year. I actually signed a similarly worded form early on because I didn't know any better, and I really regretted it later when the adjuster started bringing up an old shoulder issue from like three years before the accident. Learned my lesson the hard way. Don't sign anything broad like that without at least having someone look at it first.

  • 14
    brave-mole-957

    Simple: don't sign it, write back in writing (email so there's a record) and tell them you're willing to provide a limited release covering only the providers and dates directly related to the accident, and ask them to send a revised form. If they refuse or go quiet, that's your signal to stop handling this yourself and talk to an attorney.

  • 8
    sharp-heron-495

    DO NOT sign that. I cannot stress this enough. A blanket release with no date range and no specific providers listed is a classic fishing tactic. They're hoping to find some pre-existing condition they can point to and use it to lowball or flat-out deny your claim. You are not required to hand over your entire medical history — only records reasonably related to the injuries you suffered in the accident. Push back, or better yet, get someone in your corner before you sign anything.

    • 24
      tidy-swan-007

      I used to work on the carrier side and I'll be honest with you — that kind of blanket authorization gets sent out almost automatically in a lot of claims departments. It's partly laziness, partly strategy. Some people just sign it without reading it. If you do sign something like that, adjusters absolutely will pull older records looking for prior injuries to the same body parts. It's called 'prior and existing condition' research and it directly affects how much they'll offer you. You can counter-propose a limited release that covers only specific providers and a date range starting from the accident date.

    • 7
      sharp-owl-067

      Not legal advice, but this is one of the most common issues I see people ask about. The at-fault party's insurer is entitled to records related to your accident injuries — they are generally not entitled to your complete health history. Signing an unlimited release can seriously undermine your claim. Before you respond to them, it might be worth a free consultation with a PI attorney just to understand your options. Most won't charge you anything to talk through a situation like this.