The Shoulder
The Shoulder
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wise-hare-249

At-fault driver's insurer keeps saying 'low limits' — do I just eat the difference??

So I got hit about a week and a half ago and I'm still fuming about how this whole thing is going down.

I was driving through a green light at a normal intersection when a driver coming from a side street blew through what was clearly a stop sign and T-boned my passenger side. Cops came, report was filed, the other driver literally admitted to the officer he didn't see the sign. Open and shut, right?

Wrong, apparently.

I filed a claim with the at-fault driver's insurance the same evening. The adjuster who called me the next morning was almost cheerful when she told me the policy has "low limits" and that I should just run it through my own insurance. I have full coverage, but my deductible is $1,000 — why should I pay anything out of pocket when this wasn't even remotely my fault?

When I pushed back, she got vague. Wouldn't tell me the actual limit number, just kept repeating that it "may not be enough to cover everything."

My car got towed to an impound lot and storage fees are already stacking up. I also need a rental because I have to get to work. The adjuster mentioned they might cover a rental but said it would have to be "approved first" — whatever that means.

A few things I'm trying to figure out:

  • Can I demand they tell me the exact policy limits?
  • Am I stuck eating storage fees while they drag their feet?
  • If their limits genuinely don't cover everything, what are my actual options?
  • Should I be talking to a lawyer before this goes any further?

I feel like they're banking on me not knowing what I'm entitled to. Any experience with this kind of situation would be really helpful right now.

12replies

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12 replies

  • 13
    quick-marmot-298

    That "low limits" line is one of the oldest tricks in the book. They float it early to get you to voluntarily run it through your own insurance so their client's policy takes less of a hit. Don't do it. Make them show their cards. You're entitled to know what you're dealing with — don't let them keep it vague indefinitely.

    • 3
      careful-neighbor829

      Solid advice. Getting it in writing is the part most people skip.

  • 15
    patient-marmot-968

    I used to work on the carrier side and I'll be straight with you: adjusters are trained to mention low limits early in the call. It plants doubt and sometimes gets claimants to just go away quietly.

    Here's what I'd do — send a written request (email is fine) asking for confirmation of the applicable bodily injury and property damage limits in writing. Most states require them to disclose limits to a third-party claimant within a reasonable timeframe. Keep every single communication documented from here on out. Verbal promises mean nothing.

  • 14
    hearty-bison-036

    On the storage fees specifically — this is a real problem and it tends to snowball fast. Most carriers will cover reasonable storage once liability is accepted, but "reasonable" is where they'll try to lowball you. Document every day the car sits there, get receipts, and put the adjuster on notice in writing that fees are accruing and you expect reimbursement. Paper trail is everything in these situations.

  • 8
    cool-crane-056

    Not legal advice, but — if their limits genuinely can't cover your damages, you may have options beyond just accepting whatever they offer. Depending on your own policy, you might have Uninsured/Underinsured Motorist (UIM) coverage that could fill the gap. That's worth a close read of your declarations page. A lot of people don't realize they have it. Talking to a PI attorney for a free consult at this stage costs you nothing and might clarify your position a lot.

    • 21
      cool-newt-717

      Almost identical thing happened to me two years ago — stop sign, clear liability, and the other driver's insurer acted like I was the one asking for a favor.

      What finally moved things was me sending a formal demand letter laying out every expense with documentation attached. Suddenly their tone shifted. I think they realized I wasn't going to just disappear. Hang in there — it's exhausting but you have the stronger position here.

  • 7
    warm-newt-829

    Are you doing okay physically? A T-bone can do a lot to your body even if you feel "fine" in the moment — adrenaline masks a ton. If you haven't already seen a doctor, please go get checked out soon. Soft tissue stuff especially can take days to fully show up, and having that documented early matters a lot if symptoms develop later.

    • 6
      tired-parent739

      Going through something similar right now. Did following up actually move the needle for you?

  • 17
    careful-owl-460

    Stop negotiating on the phone. Seriously. Every conversation you have verbally can get twisted or conveniently "not remembered." Email only from here. Ask directly: what are the property damage limits on this policy? What is the process for rental authorization and how long will it take? Put them on record. If they go quiet or stay vague after that, you have your answer about whether you need a lawyer.

    • 2
      steady-neighbor936

      How long did it end up taking in your case?

  • 10
    genuine-marmot-004

    One thing I'd want to know — did you get a copy of the police report yet, and does it explicitly note that he was cited for failure to yield or running the stop sign? The strength of your position really depends on how airtight that documentation is. If it's all in writing from the officer, you're in good shape. If it was more of a he-said-she-said thing at the scene, that changes the dynamic a bit.

  • 6
    sharp-swan-897

    Ugh, this sounds so stressful. You did everything right and now you're stuck playing defense while the bills pile up. Please don't let them wear you down into just accepting something unfair — I've seen friends do that and regret it later. Keep pushing.