At-fault driver's insurer agreed to a number, I signed stuff, NOW they're backing out??

A few things worth knowing: first, your own collision carrier can actually subrogate — meaning they pay you out, then go after the at-fault driver's insurer to recover what they paid. If they do that successfully, your deductible often gets refunded and it typically shouldn't affect your rates since it wasn't your fault. Second, what you're describing — relying on a communicated agreement and changing your position because of it — has a legal name (promissory estoppel or detrimental reliance depending on state). An attorney would be able to tell you if that applies here. Not legal advice, just stuff I've seen come up.

I worked claims for years and I'll be honest — this situation is messier than they're making it sound. When a rep communicates a settlement figure in writing and you take action based on it (like releasing the vehicle), there's an argument that something binding already happened. The company knows this, which is probably why they're trying to get you to quietly redirect to your own carrier instead of pushing back. Whether that argument holds up legally depends on your state and the specifics, but don't just roll over. Document everything and get a second opinion.

Not legal advice, but I'd strongly encourage you to consult a personal injury attorney before making any more moves. The combination of (1) documented communications referencing a specific number and (2) you surrendering the vehicle in reliance on that agreement is exactly the kind of situation an attorney would want to look at. Many PI attorneys handle property damage issues as part of a broader claim, especially when there are injuries involved too. Most offer free consultations. Don't just accept their redirect without at least getting one outside opinion.

Were you injured in the crash at all? Even if you felt okay initially, rear-end impacts can cause stuff that doesn't show up until days or weeks later — neck and back issues especially. I'd make sure you're not just focused on the car situation and ignoring your own body. If you do have any symptoms, getting them documented medically now matters a lot, both for your health and for any broader claim you might end up making.

Oh man, this is almost exactly what happened to me two years ago. The other driver's insurer acted friendly and agreeable right up until they realized the payout was going to bump against their client's policy ceiling — then suddenly everything changed. I felt completely blindsided. What I learned the hard way is that nothing is real until you have a signed release AND a check in hand. That said, save every single email and voicemail you have from them. That paper trail matters a lot.

This is a classic adjuster move. They string you along, get you to surrender the asset (your car), and then hit you with the policy-limit excuse once you have no leverage. They were never your friend — their job is to protect their insured and their company's money, full stop. Don't let them redirect you to your own insurance without a fight. Talk to a PI attorney before you do anything else.

This sounds incredibly stressful, especially dealing with it on your own. Please don't try to negotiate with them anymore without some kind of support — whether that's a lawyer, or even just someone who knows how this works sitting with you on calls. You shouldn't have to figure this out alone and you clearly have more leverage than they want you to think.